Frequently Asked Questions

How much does it cost?: We have options to suit every budget, from a brochure space to a spectacular wall wrap display and lots in between. To find out prices, please contact our sales team to find out details for the airport you are interested in.
What is a security deposit?: This is like a bond. It is held on file until the end of the contract. It is three x the monthly rate, payable within 20 days of signing up.
My sign isn’t showing who do I tell?: Phone in to our office and ask to speak to our properties manager or send us an email.
What do I do once I have signed the contract?: Signs in You will be contacted by our graphics co-ordinator with the specifications for your particular sign and also by our accounts manager with your security deposit invoice and your prorated first quarterly payment.
How can I advertise in the airport?: Contact our sales team to find out more and secure your space.
Can I advertise in more than one airport?: Yes. Absolutely. We currently have partnerships with 23 airports throughout Australasia.
The amount on my invoice is different from what’s on my contract?: This is because the initial invoice is prorated for the quarter.
Does Interspace design my artwork for me?: No. But we can suggest local designers and offer advice.
Do I have to install the artwork myself?: No. Our graphics co-ordinator will organise all of this for you with IAA’s preferred installers at each airport.
Who can print my artwork?: IAA uses local signage companies where possible, and has two national suppliers, one in New Zealand and one in Australia. Chris at River City Signs in Hamilton NZ, is contactable on: 07 846 6042 or chris@rivercitysigns.co.nz. Paul at PDF is Brisbane AU is contactable on: 07 3262 1977 or orders@pdf.net.au Please do not send any artwork to print until you have received approval from IAA.
How big is that wall?: Dimensions will be given to you once you have secured the particular space, but for approximate sizes, please phone in to speak to one of our sales team.
Who maintains my display?: IAA has a service representative based in each airport who looks after the displays and advises our properties of any problems which are fixed by local contractors.
How long can I advertise?: IAA offers various long term contract options. Please call our sales team to find out more.
How often do I have to change out my artwork?: You can change your artwork as many times as you like, and each time it must be approved by IAA and the relevant airport authority through IAA. Otherwise it is every 2–3 years or sooner if your artwork becomes faded. Scrolling signs are required to be changed out every 12 months.
Why do I have to change my scrolling sign every year?: The nature of the scrolling sign means that your artwork is under far more street than a normal static sign. Your artwork becomes fragile after a whole year of constant motion and heat from the lighting. To ensure everyone’s artwork looks fresh and that you’re getting the best possible exposure for your advertising, we require you to change out at least once per year. This is detailed in the separate “scroller Rider” document you signed at the outset of your agreement.
Why do I have to use IAA preferred printers for my scrolling sign prints?: River City Signs in NZ and PDF in AU print all of our scrolling signs in their respective countries. This is quite a specialised process due to the extreme stresses the artwork is under. They also guarantee that your artwork will last 12 months in the machine, meaning any breakages in the time resulting from faulty artwork will be covered by them, not by you. Due to the bulk of work that we put through to these printers you’ll get the best possible deal, for the finest quality work.